Monthly Archives: February 2015

The Power Of One

Do you ever wonder if there is power in one? We believe there is and as business coaches we work with our clients to help them break down the business activities they need to participate in into bite-sized chunks.

In some cases doing one more thing can reap amazing results. Here are some powerful “ones” you can incorporate:

  • Suggest one more service to every client you speak with. Just as the fast food restaurants ask, “Do you want fries with that?”  you should be asking your clients the same thing.
  • Make one more client visit or cold call every day.  To determine whether this method might grow your business, consider your current conversion rate and multiply that by the power of one more call a day.
  • Commit one day per month to developing your skill set. Regardless of whether you attend a training networking event or sign up for an online class,  stay connected and educated keeps you relevant.
  • Read one book a month. If you already read for your area of expertise, pick up a work of fiction or something in a genre that has nothing to do with your work life.
  • Ask one client a week for a referral or testimonial.
  • Show up an hour early. If you believe the early bird gets the worm, then you want to be that early bird, you want to be the one whose doors open earlier than the competition and you want to be the business owner who answers his phone an hour earlier than “the other guy.”

What type of “ones” can you incorporate to help grow your business?

Provide A Great Customer Experience

There are times when customer service just isn’t what you had hoped for when you’re shopping or even when you’re dealing with another business colleague. What is wrong with people today you may wonder? With this in mind, you need to make certain that both you and your staff continually provide stellar customer service in all interactions with clients and potential clients.

Here are our top tips for providing a great customer experience:

  1. Answer your telephone. Business owners need to make it a practice to answer their phones during business hours. If a client has taken the time to call you, you should have the courtesy to not make him or her wade through a phone menu to get to you.
  2. Listen to your customers. They may be telling you something and if you’re not listening you may miss out on an opportunity to further serve them.
  3. Under-promise. Over-deliver.
  4. You don’t have to be everything to everyone, but if a client asks for assistance in an area for which you’re not proficient, make a few calls to colleagues (they will thank you for it!) and make an introduction. You will have helped your client and your colleague.
  5. Provide an add-on service or product. Just as infomercials promise “but that’s not all” if you buy one of their products, so too should you offer something additional — if possible to your clients.

What steps can you take today to provide a better customer experience?